Legal

Privacy Policy

We are committed to protecting your privacy and safeguarding your personal and health information when you use Klinic One.

1. Information We Collect

We collect information that you provide directly to us, as well as data generated through your use of Klinic One. This may include:

  • Identification details such as your name, email address, and date of birth.
  • Health information such as symptoms, medical history, medications, and consultation notes.
  • Technical data including device identifiers, browser type, and usage patterns.
  • Payment-related information processed securely by our third-party payment providers.

2. How We Use Your Information

We use your information to deliver safe, high-quality care and to improve our services. This includes:

  • Providing clinical assessments, telemedicine consultations, and follow-up.
  • Managing your account, appointments, and communications.
  • Monitoring, analyzing, and improving the performance and security of Klinic One.
  • Complying with legal, regulatory, and clinical documentation requirements.

4. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. These measures include encryption in transit and at rest, strict access controls, and continuous monitoring of our systems.

While we work hard to protect your data, no system is completely secure. We encourage you to use strong passwords, protect your devices, and contact us immediately if you suspect any unauthorized access to your account.

5. How We Share Your Information

We share your information only when necessary and appropriate, such as:

  • With licensed healthcare professionals involved in your care, on a need-to-know basis.
  • With trusted service providers who support our operations (for example, cloud hosting or payment processing), under strict confidentiality obligations.
  • When required by law, regulation, or court order, or to protect the safety of you or others.

We do not sell your personal or health information.

6. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal and health information, including the right to:

  • Request access to the information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your information, subject to legal obligations.
  • Object to or restrict certain types of data processing, where permitted by law.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

7. Data Retention

We retain your information for as long as necessary to provide you with services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of record and local clinical documentation requirements.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach our privacy team at:

Email: privacy@klinicone.com